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The Importance Of Flexibility In The Workplace (2007)

Ref: hrman0004

All over the world, there is a revolution going on, there is a transformation of business and of the services needed and wanted by people.  Organisations are realising that no matter how organisational activities were organised and conducted in the past that now in the 21^st century there are new ways and better methods that are essential for the future.  This means that there is a better understanding of the nature of work, the needs of organisations to get the most from their resources in particular their people resources; this is done by devising work methods and working patterns that fit into this. More and more strains are placed on limited and decreasing resources, therefore resources have to be arranged, planned and organised to make sure that they are used to the greatest possible advantage. Organisations face a constant pressure to improve their effectiveness and efficiency.

These pressures have led to more flexibility, dynamism and responsiveness, all which have led to improved levels of customer service.  There has been a change in the levels of customer expectations, which has resulted in improvements in product quality and levels of service, one way that this has taken place is through advances in information technology. Flexibility is one approach that allows resource pressures and demands to be met.  Although work methods and working patterns are changing constantly, organisation’s main aims are still to be profitable and effective, however this is not always easy to achieve as organisations now operate in an environment that is chaotic, fast changing and unpredictable.  Organisations need to pay attention to the demands of customers, so that work methods and working patterns are suitable.  One way that organisations can meet these demands and pressures is through the people within the workforce in the organisations, it is important for an organisation to have the necessary skills, qualities, attitudes and the right approach to work.

The concept of flexibility is not relatively new. The health, energy, transport and telecommunications industries have always had to be available 24 hours a day, days a week and 365 days a year.  Therefore working patterns outside the ‘normal’ 9 to 5 have been around for some time now, however they more important now than ever.

14,000 words
54 pages in length
Excellent use of literature
Expertly written throughout

1. Introduction

2. Methodology
What is research?
Types of Research
The Research Process
The Research Models
Methods of Research
Interviews
Questionnaires
Surveys
Methodology Rationale

3. Literature Review
Introduction
Benefits of Flexibility
The Need of Flexibility
Impact of Women in the Workforce
Changing Role of Fathers
Eldercare Responsibilities
Downshifting
Corporate Downsizing
Employee recruitment and retention
Productivity
Development of the Global Economy
Growth of the Information Economy
Atkinson’s Flexible Firm Model
Numerical Flexibility
Temporal Flexibility
Functional Flexibility
Core and Peripheral Workers
Flexible Working Arrangements
Flexitime Contracts
Annual Hours Contracts
Zero Hours Contracts
Further Flexible Working Arrangements
Job Sharing
Part Time Working
The Work Life Balance

4. Research Findings
Lloyds TSB
Lloyds TSB Findings 
Debenhams
Debenhams Findings
Sainsbury’s
Sainsbury’s Findings
Asda
Asda Findings
Marks & Spencer
Marks & Spencer Findings

5. Conclusion

6. Recommendations

 
7. Appendices

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HRM Dissertation - The Importance Of Flexibility In The Workplace