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MBA Dissertation | Total Quality Management | TQM | Communication

MBA Dissertation | Total Quality Management | TQM | Communication

This MBA dissertation is designed to study the effects of communication on Total Quality Management in UK based telecommunication company. It is concerned with the TQM and its implementation and during the study different concepts come in front of us but the aim is to develop a communication between workers, leaders and customers to enhance the quality and quantity of organization. In this dissertation, a detailed discussion is made on organized and planned organizational management. Both qualitative and quantitative communication is done to get high achievements which have changed the old concepts related to organizational culture. This research also reflects TQM activities based on leadership like customer and workers take interest if they get better opportunities and management also asked about the feedback and demands of customers. Alongside, the significance of communication on TQM is examined by employing tool of questionnaire and the collected data was analyzed by employing simple percentage analysis criterion. The study will investigate the different factors related to communication and their effects on Total Quality Management (TQM). Communication would be represented by five factors. The attempt would be made through following research questions;
  • What is the outcome of the communication assessment content on total quality management
  • What is the effect of the communication performance on total quality management
  • What is the effect of the communication frequency on total quality management
  • What is the effect of the communication commitment on total quality management
  • What is the effect of the communication quality on total quality management

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