Skip to main content

Change Management Within The Retail Banking Sector

This dissertation addresses the people issues around the subject of technological change within the UK retail-banking sector. The objective was to study technology within the retail-banking sector, highlighting its advantages, but primarily addressing the major problems in the sector that result from technological change. In order to achieve this it became necessary to identify employee attitudes towards technological change, and furthermore to focus on how the retail banks are currently dealing with the employee attitudes.

The research conducted revealed that retail banks have been subject to rapid technological change, which has presented the banks with a wide range of opportunities, and also the challenge to adapt. Technology provides benefits to the retail banks in terms of the provision of more detailed and precise information, which enables, banks to effectively compete within an increasingly sophisticated operating environment. The findings also indicated that the implementation of technology has consequences for task arrangement, structures and people.
Aim Of The Study: (1) Will evaluate technological developments in UK retail banking sector (2) Identify the impact of application of technology and the employee (3) Focusing upon the factors that influence employee behaviour during the change process, and (4) Use models, strategies and techniques that management adopt to help minimise resistance.

1. Introduction
Introduction
Research Methodology
The Advantage and Disadvantages of Questionnaires
Data Gathering Context

2. Technical Developments in Retail Banking
Introduction
Technological Developments
Supplementary
Relationship Orientated Banking Structure
Summary

3. Changes and Technological Implcations in Banking
Introduction
Advantages of Technology
Service Quality
Increased Flexibility
Effect on Organisation
Organisation and Technological Interrelationship
Evolution from the Traditional Bank to the Modern Bank
Internet and Telephone Banking
Effect of Technology on Employee
Summary

4. Atitudes Towards Change
Introduction
Employee Attitudes Towards Technological Change
Employee attitudes as to whether Technology is more beneficial to the Organisation or to the Employee
Employee Attitude Towards Technological Change
Employee Attitudes Towards Organisational Change
Description of Change
The effect of Technological Change on Employee Attitudes
Impact of Change
Resistance to Change
Self-Interest
Lack of Trust and Misunderstanding
Conflicting Assessment
Low Acceptance of Change
Summary

5. Management of Change
Introduction
Deal with Technological Change
Adhering to Force Field Analysis
Systems Approach to Change
Behaviour Modification
Six Strategies: Addressing Resistance to Change
Approaches used to introduce Technology within the Branches
Education and Communication
Involvement and Participation
Support and Facilitation
Negotiation and Agreement
Manipulation and Cooptation/Explicit and Implicit Coercion
Summary

6. Conclusions and Recommendations
Conclusions
Recommendations

References

Bibliography

Download Here: Dissertation

Popular posts from this blog

Postgraduate Dissertations

People who are pursuing a postgraduate programme will know how hard it Is to do all the academic writing. Completing academic writing in time can be difficult, it is during such scenarios a Dissertation writing service can be a big help for postgraduate students. A dissertation is a multi-chaptered document that gives the details of the student's research and findings in a particular specialism. The real challenge lies in accurately putting into writing the months or years of hard work In the research phase. When you are new to handling such responsibility, you can use the assistance of a dissertation editing service. Many postgraduate students opt for dissertation editing services, as it helps them submit a good quality report of their research and saves them a lot of Mime. It takes a lot of time to write your dissertation, and you will also have to be cautious when you write about every important detail of your research You will need the assistance of a qualified and exper ieru ...

MBA Dissertation | Strategy Making Processes | Decision Makers | SME

MBA Dissertation | Strategy Making Processes | Decision Makers | SME There is a body of literature which is suggestive that the strategy making processes of SME firms are largely identifiable with the emergent perspective. However, some scholars also believe that a proportion of SME's utilise fully rational strategy processes. Therefore, with the multitude of arguments surrounding this topic, the purpose of this study is to procure further insight into the strategy-making processes of small and medium businesses. Additionally, the research will examine the objectives of these organisations, and reveal which strategy processes or specific elements can be associated with attaining success. In order to satisfy this raison d'être, empirical research has been conducted, whereby a sample of UK SME decision makers were telephone interviewed and answered a set of questions regarding the strategy processes of their businesses. This data has been presented and analysed throughout thi...

Change Management British Airways

Change Management at British Airways Change Management British Airways - In liquid times (Bauman, 2007), the market is characterized by growing complexity and the capacity to innovate is essential to survival of the firms, as there are more competit... http://bit.ly/1QdMjHt