MBA Dissertation | Total Quality Management | TQM | Communication
This
MBA dissertation is designed to study the effects of communication on
Total Quality Management in UK based telecommunication company. It is
concerned with the TQM and its implementation and during the study
different concepts come in front of us but the aim is to develop a
communication between workers, leaders and customers to enhance the
quality and quantity of organization. In this dissertation, a detailed
discussion is made on organized and planned organizational management.
Both qualitative and quantitative communication is done to get high
achievements which have changed the old concepts related to
organizational culture. This research also reflects TQM activities
based on leadership like customer and workers take interest if they get
better opportunities and management also asked about the feedback and
demands of customers. Alongside, the significance of communication on
TQM is examined by employing tool of questionnaire and the collected
data was analyzed by employing simple percentage analysis criterion.
The study will investigate the different factors related to
communication and their effects on Total Quality Management (TQM).
Communication would be represented by five factors. The attempt would
be made through following research questions;
- What is the outcome of the communication assessment content on total quality management
- What is the effect of the communication performance on total quality management
- What is the effect of the communication frequency on total quality management
- What is the effect of the communication commitment on total quality management
- What is the effect of the communication quality on total quality management